Policies

PRIVACY POLICY

This privacy policy sets out how www.strideandstroke.com uses and protects any information that you give www.strideandstroke.com when you use this website.

www.strideandstroke.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

www.strideandstroke.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

  • Name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

RETURN & REFUND

By law, a change of mind or buyer’s remorse is not a legal reason to return any purchases. We operate in the Philippines and we are governed by its laws, not another countries' retail law or practice.

Returns for products that may have been deemed defective are always welcome. We will honor this and so will our suppliers.

But as a general rule, we do not accept returns for any purchase especially when we are dealing with gear used in salt, fresh or chlorinated water generally does not allow any exchange.

We will only accept a return in the event that a purchase warrants a claim due to a manufacturing defect. In this case, we reserve the right to inspect the goods in question when the product is returned to us complete with the original packaging. In some cases, only the manufacturer can evaluate the claim where in some cases, the defective product must be sent back to the country of manufacture. Usually, it will take 1-2 weeks of lead time before the product reaches the manufacturer before they can evaluate.

We CANNOT offer you a refund of your purchase, in which case we will repair defective item/s and return them to you. A buyer’s preference for a direct or immediate replacement is not possible without our companies service inspection or our supplier's approval. With the latter needing more time. In this day and age, we normally process this by using photos /videos and sent to the supplier in the interest of saving time to make sure you will be able to use the product at the soonest possible time. In the event, we do not have an available exact product as your original purchase, we maybe able to offer an exchange of another item equal to or more than your original purchase where the difference will have to pay in full by the buyer.

Occasionally, as accommodation and promotion of goodwill, the company may approve product return but will incur a 25% restocking fee that will be charged to the buyer.

Pre-ordered items cannot be exchanged for any other item as the products are ordered specifically for your needs.

More often than not, a quick visit to where you purchase your gear will allow us to remedy the problem without cost to you. We are more interested to help you out and remedy the situation at the soonest possible time.

Return/Warranty Policies

All brand new purchases made from Stride & Stroke are covered by the manufacturer's warranty from defects for 1 year for normal use. In the event our products are used for rental purposes, the warranty is 6 months. Apparel is not covered by the equipment warranty.

Abuse and misuse are not covered by warranty. Please check product manuals and your instructors on the proper use of equipment.

In the event of a valid warranty claim, we will normally repair it locally and have it back working in proper condition. A replacement is only an option when the product is beyond repair and approved by our suppliers.

TERMS & CONDITION

Stride & Stroke’s Terms and Conditions on use of the website

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting Stride and Stroke’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner.

Privacy Statement

Stride and Stroke are committed to protecting your privacy. Authorized employees within the company may have access to collected information from individual customers where such information will only be used to help, assist and provide excellent service to client individuals.  From time to time, such information will be used to categorize and help us provide you with the best possible and latest products available for the first time for viewing to those subscribed/registered to our website.  We do not collect or store credit card or PayPal information in our website at any point.   

Collection and Use of Personal Information
Personal information is information that we use to identify or contact you with regards to your purchase, questions or concerns.

You may be asked to provide your personal information anytime you are in contact with Stride and Stroke.

How we use your personal information

  • We also use personal information to identify specific/special or even unique to your needs.  This will help us develop, provide, and improve portfolio, activities, web-content, and advertising.
  • The personal information we collect allows us to keep you posted on Stride and Stroke’s latest product releases and promotions. It also helps us customize our services & marketing according to how you might or might not want it.  You may opt to cancel your subscription at anytime you may want.


Confidentiality

We do not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Stride & Stroke will only be in connection with the provision of agreed services and products when you subscribed or registered with our website.


Disclosure to Third Parties

Stride and Stroke may make the partial or full availability of personal information to strategic partners that work with us to provide products and services.  Personal information will only be shared by Stride and Stroke to provide or improve our products, services, and advertising; it will not be shared with third parties for their marketing purposes.


Disclaimer
Exclusions and Limitations


The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, where Stride & Stroke is not liable and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised us of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Payment

Cash is accepted when the transaction is made in person.  As per using Stride & Stroke’s online shopping, most of credit/debit cards are all acceptable methods of payment. Our Terms are payment in full before we can ship the goods.  All goods remain the property of the Company until paid for in full.

Technical Issues: Incorrect Pricing and Stock Availability.

There may be instances where the stated price or quantity of an item is incorrect due to technical issues or unforeseen circumstances. We reserve the right to correct the pricing online, validate the pricing applied to your order, and/or cancel the order if there is no stock available. We’ll send you an email of the price discrepancy via email or contact you via phone call to alert you of this kind of situation. At this point, we shall give you the option to cancel or to proceed with the order based on the updated pricing and/or stock availability.

Returns and Refunds Policy

We thoroughly check all our products before packing and shipping to ensure that the products that you purchased are correct and free of defects.  Please make sure that you are careful and accurate in choosing sizes or colors on purchases as we will only follow what you choose online.  To ensure that our customers are satisfied with their purchases, returns are only allowed within 7 days of payment.  The product subject for return must be in its original condition and free from damages.  Shipping costs of product for return to us and shipping of replacement product to you will be to the account of the buyer.  We will bill you for this separately and will ship once payment is confirmed.

We only provide refunds in the form of credit, which you may use at Stride & Stroke only and must be used within 90 days only.    

Transactions cannot be cancelled or terminated once payment is made.  Instead, we will provide credit in the value of the original payment only.  

Cookies

Stride and Stroke’s website, online e-Commerce site, promotional emails, and advertisements may use cookies and other technologies.  

Like most interactive websites, Stride & Stroke’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website
 
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

Please be aware that Stride & Stroke is not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all information relating to Stride & Stroke’s services and the full content of this website.

This Stride & Stroke logo is a registered trademark of this Company in the Philippines and other countries. The brand names and specific services of this Company featured on this web site are trademarked by its brand owners.  The brands, Body Glove, SPIBelt, Loksak, and Lifeproof are trademark brands owned by their individual company owners and patent/trademark holders.  They are in no way owned or related to Stride & Stroke.

Force Majeure

Stride & Stroke shall not be liable to the other party or customer for any failure to perform any obligation under any agreement or inconvenience, loss of money or similar but not limited to, which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the delay of delivery or fulfilment of an order.

General

Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

These terms and conditions form part of the Agreement between the Client and Stride & Stroke. Your access of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein.

Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

Questions

If you have any questions or concerns about Stride & Stroke’s Terms or data processing, please contact us by any of the methods:

By Phone: +63 908 873 2850

By Email: zephyre.group@gmail.com